How Don Found Relief in His Day-to-Day with Mylene on His Team
A Case Study from Apex Physical Therapy

Don Dombrowski runs Apex Physical Therapy, and like many in healthcare, his plate is full—too full, sometimes. Between evaluations, treatment plans, and staying on top of medical record requests, it was hard to keep up. That changed when Mylene came on board through Virtual Rockstar.

At first, Don wasn’t sure how much help a virtual assistant could really be. But Mylene quickly became someone he leaned on—a true partner in the day-to-day. “She’s an amazing individual with a wonderful family. It honestly feels like we’ve been working together for four years,” Don shared. “But it’s only been eight months. That’s how seamless it’s been.”

Mylene now handles much of the behind-the-scenes work. She confirms evaluations, manages plans of care, takes care of all medical records requests, and even alerts the therapists when a progress note is due. “She’s taken so much off my schedule,” Don said. “It’s allowed me to focus more on our patients and less on the admin load.”

What stands out most for Don is Mylene’s ability to just plug in and handle things without needing to be asked twice. Her consistency and care have made her a trusted team member—not just for Don, but for everyone at Apex.

Now, Don’s exploring more ways AI tech can support his practice, especially around scheduling and EMR. But one thing is certain—bringing Mylene into the mix has been one of the best moves he’s made for his clinic.